Halo Voice
Voice assistant
Answers routine phone calls, collects details and hands the call to a person with context when needed.
Halo AI
Automation for routine requests. People for everything that matters.
Halo is the technology Begensol is building to make customer support faster without making it less human. It answers routine questions, takes simple actions and passes conversations to trained people the moment judgement is needed.
The principle
Know what to automate, and when to hand over.
Automation is excellent at repetitive, well defined requests: checking an order, changing a booking, answering a policy question. It is poor at reading frustration, handling exceptions and repairing a relationship.
Halo is designed around that difference. Every assistant works within rules you approve, recognises when a conversation has moved beyond them, and hands it to a person who can see everything that has been said.
Customer conversationVoice, transcribed
CustomerHello, I need to move my delivery to Saturday.
Automated assistantI can help with that. Could you give me your order number, please?
CustomerIt is 48213.
Available today
What you can use now.
Through our AI Voice and Chat Automation service, we design, configure and supervise automated assistants built on established platforms, alongside our human team.
- Analysis of your contact reasons to decide what is suitable for automation
- Voice and chat assistants that answer from knowledge you approve
- Defined actions in your systems, such as checking orders or booking appointments
- Handover to trained agents with the conversation history
- Testing before launch and regular review afterwards
The Halo product family
Six tools, each shown with its real status.
We would rather be clear than impressive. Each product below is labelled with where it stands today.
In development
Halo Chat
Chat and messaging assistant
Handles common questions on web chat and messaging channels and passes conversations to agents.
Halo Route
Routing and handover
Applies your rules to decide whether a conversation stays automated or moves to a person.
Halo Assist
Agent assistance
Gives human agents suggested answers, policy reminders and automatic conversation summaries.
Halo Insights
Quality and reporting
Reviews conversations for quality and recurring themes to support coaching and reporting.
Halo Reach
Outbound follow up
Supports consent based follow up such as reminders and call backs to new enquiries.
- Available
- Offered to clients today.
- Pilot
- Running with selected clients under close supervision.
- In development
- Being built. Not yet offered as a standalone product.
- Planned
- On our roadmap. Not yet in development.
Guardrails
The rules every assistant follows.
These principles apply to every automated assistant we deploy, whether built on a partner platform or on Halo.
Approved knowledge only
Assistants answer from information you have approved and say so when they do not know.
A person on request
Customers can ask for a person, and the conversation is handed over with its history.
Openness
We recommend that assistants introduce themselves as automated, and design them to do so.
Defined actions
Assistants can only take the actions you have agreed, in the systems you have connected.
Sensitive topics routed
Complaints, vulnerable customers and regulated advice are passed to people.
Human review
Conversations are reviewed regularly, and automation can be paused at any time.
Questions
Questions about AI and automation.
Can we use AI automation with Begensol today?
Yes. Our AI Voice and Chat Automation service is delivered today using established voice and conversational AI platforms, configured and supervised by our team. The Halo products listed on this page are the tools we are developing to extend that work, and each shows its current status.
Will the assistant make things up?
Assistants are configured to answer from knowledge you approve and to hand over to a person when they are unsure. We test difficult scenarios before launch and review conversations afterwards.
Can customers always reach a person?
That is our standard design. Customers can ask for a person, and conversations that meet your escalation rules are passed to an agent with the full history.
Is our data used to train public AI models?
We choose providers and settings with data protection in mind and will confirm the specific arrangements for your account in writing before any customer data is processed.
See whether automation is right for your customers.
We will review your contact reasons and tell you honestly what is worth automating and what should stay with people.